Client Services Process Manager
We’re looking for a proactive, client-focused Process Manager to support the success of our Client Services function. Reporting to the Client Services Manager, you’ll oversee client processes, maintain strong relationships, and drive continuous improvement across the department.
What you’ll be doing:
Client Management
Manage key client accounts as main point of contact
Build strong relationships and deliver excellent service
Lead client meetings (virtual and in-person)
Monitor performance and identify risks or growth opportunities
Operations & Process Improvement
Support team performance and delivery against targets
Collaborate with internal teams to ensure smooth operations
Identify inefficiencies and drive process improvements
Project Coordination
Coordinate with internal teams and external partners
Schedule site visits and manage logistics
Ensure timely quotations and delivery of client requirements
Performance & Reporting
Monitor and analyse account and team performance
Conduct audits and provide actionable insights
Report progress and improvement recommendations to management
Sales & Growth
Identify upsell and cross-sell opportunities
Support account planning and revenue growth
Contribute to achieving team target
About you:
Experience in client services, account management, or similar
Strong organisation and communication skills
Confident leading client meetings
Proactive with a focus on continuous improvement
Able to analyse data and produce reports
Experience with CRM systems and Microsoft Office
Interviews to take place week commencing 13th April 2026
About us:
4site Consulting is a specialist Health & Safety consultancy supporting Commercial and Residential Property Management across the UK. Since 2006, we've delivered practical, down-to-earth compliance solutions tailored to the property industry.
As a family-run business, we value strong client relationships and consistent, high-quality service. Our experienced advisors and support team work closely to provide accessible, reliable, and cost-effective support.
If you’re collaborative, purpose-driven, and ready to make a difference in a dynamic and supportive team, 4site could be a great fit.
Benefits:
Company pension
Company events
23 days annual leave plus bank holidays
Christmas close down
Professional membership reimbursement
All tech, equipment and PPE provided that is required for your role
Company-funded role relevant training and development.
Working Pattern:
Monday - Friday
09:00 - 17:00 (1 hour lunch break)
Fully office based