Service Delivery Manager - Building Safety Case

Written By Guest User

Salary: £40,000 - £45,000

We are looking for an experienced and highly organised Service Delivery Manager to take ownership of the effective delivery and continual improvement of our Building Safety Case service.

This is a key role within the business, responsible for ensuring our people, systems and processes work efficiently and consistently to deliver a high-quality service to our clients. You will combine strong operational management with excellent communication and problem-solving skills, working closely with technical, project management, client services and operational teams.

What you’ll be doing:

As Service Delivery Manager, you will oversee the day-to-day delivery of the Building Safety Case service, ensuring agreed standards, KPIs and client requirements are consistently achieved.

You will identify opportunities to improve the way we work, address service delivery issues and help develop scalable, efficient processes that support the continued growth of the service.

You will also have responsibility for managing and developing non-technical members of the Building Safety Case team, helping to create a culture of accountability, collaboration and continuous improvement.

Main Duties:

  • Oversee the day-to-day delivery of the Building Safety Case service, ensuring quality, consistency and client requirements are met.

  • Lead, support and develop non-technical team members, including performance management, workload planning and development.

  • Monitor service performance, KPIs, client feedback and recurring issues, taking action to improve delivery.

  • Review and continually improve processes, systems, workflows, templates and service standards.

  • Coordinate effectively across technical, project management, client services and operational teams.

  • Manage client queries and escalations, ensuring issues are resolved promptly and effectively.

  • Support the development and scalability of the Building Safety Case service in response to regulatory, technical and business changes.

  • Maintain relevant Building Safety knowledge and contribute to ISO 9001 and wider continuous improvement initiatives.

About you:

You will ideally bring:

  • Experience in service delivery, operations, project coordination or a similar management role.

  • Strong organisational and workload management skills.

  • Experience of managing, supporting and developing team members.

  • A strong understanding of process management and continuous improvement.

  • The ability to monitor performance using data, KPIs and client feedback.

  • Excellent communication and stakeholder management skills.

  • Confidence handling client queries, escalations and service issues.

  • A structured, solutions-focused approach to problem solving.

  • An interest in or understanding of Building Safety and the regulatory environment is preferred but not essential.

  • A commitment to maintaining professional knowledge and CPD.

  • The ability to work collaboratively with both technical and non-technical teams.

Meet the Team
Meet the Team: Barry Roan
Meet the Team: Barry Roan

In this 4site spotlight, we introduce Barry Roan, Building Safety Management Team Leader at 4site Consulting. Barry leads our Building Safety Management team, working closely with colleagues and clients to support the development and ongoing management of Building Safety Cases and help make the process as clear and straightforward as possible.

Read more →
Meet the Team: Mekenzi Mason
Meet the Team: Mekenzi Mason

In this 4site spotlight, we introduce Mekenzi Mason, Ops Admin Support at 4site Consulting. Working across both Operations and Building Safety, Mekenzi supports a wide range of day-to-day activity, from managing documents and coordinating reports to helping assessors access the information they need and keeping priorities on track.

Read more →
Meet the Team: Jordan McGregor
Meet the Team: Jordan McGregor

In this 4site spotlight, we introduce Jordan McGregor, Tender & Proposals Coordinator at 4site Consulting. Jordan works across the business to bring together everything needed for tender submissions, from technical information and pricing to case studies, policies and supporting documentation. Jordan also helps keep important company information and accreditations up to date, while supporting communication with existing clients.

Read more →
 

Apply Now

 

About us:

4site Consulting is a specialist Health & Safety consultancy supporting Commercial and Residential Property Management across the UK. Since 2006, we've delivered practical, down-to-earth compliance solutions tailored to the property industry.

As a family-run business, we value strong client relationships and consistent, high-quality service. Our experienced advisors and support team work closely to provide accessible, reliable, and cost-effective support.

If you’re collaborative, purpose-driven, and ready to make a difference in a dynamic and supportive team, 4site could be a great fit. 

Benefits:

  • Competitive Salary

  • Company pension

  • Company events

  • 23 days annual leave plus bank holidays

  • Christmas close down

  • Professional membership reimbursement

  • All tech, equipment and PPE provided that is required for your role

  • Company-funded role relevant training and development.

  • Flexible hybrid working pattern

  • Eyecare Vouchers

  • Employee Referral Scheme

  • London Weighting Allowance (if applicable)

  • EV Salary Sacrifice Scheme

Guest User
Next

Structural Engineer